FAQs
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Answers to the questions we hear most. Still need a hand? Get in touch — we're happy to help.
Orders & Shipping
How long will it take to get my order?
Orders are processed and shipped within 1–3 business days (excluding backorders). Domestic deliveries typically arrive in under 3 business days, and international orders typically arrive within about 10 business days. These are estimated arrival times, not guarantees. See our Shipping Policy for full details.
What shipping options do you offer?
Domestic (U.S.): Local Pickup in Scottsdale (no charge, usually immediate), USPS Priority Mail (retail rate, usually 2–3 business days), and USPS Priority Mail Express (usually 1–2 business days).
International: Priority Mail (usually about 10 business days) and Priority Mail Express (usually 3–5 business days), both at retail rate. Full rates are on our Shipping Policy page.
Do you ship internationally?
Yes. International orders ship via USPS Priority Mail or Priority Mail Express at retail rates and typically arrive within about 10 business days. On occasion a package may be held in customs; if that happens, please allow a few extra days.
Can I pick up my order locally?
Yes. Choose Local Pickup (Scottsdale) at checkout at no charge — orders are usually ready immediately.
How do I track my order?
You can check your order anytime from Order Status or Order Tracking, or from My Account.
Returns
What is your return policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please tell us within fourteen (14) days of delivery (per tracking) through our Contact page, with details of the product and the defect. Once we receive and examine the item, we'll notify you by email whether you're due a refund or a replacement, issued to your original payment method. This applies to both domestic and international orders. Full terms are on our Return Policy page.
Payments
What payment methods do you accept?
We accept all major credit and debit cards — Visa, Mastercard, American Express and Discover — plus digital wallets such as Apple Pay and Google Pay where available, all through our secure Stripe checkout. Prices are in U.S. dollars (USD).
Is my payment information secure?
Yes. Payments are handled by Stripe, a PCI-compliant payment processor, so your full card details are entered directly with Stripe and are not stored on our website.
Visiting & Contact
Where are you located?
AL Dunning / Almosta Ranch
27411 North 160th Street
Scottsdale, Arizona 85262
United States
How can I contact you?
Call us at +1 (480) 471-4600 during office hours, or send a message through our Contact page and we'll get back to you.
What are your hours?
Monday–Friday, 9:00 am to 3:00 pm MST.
Training, Clinics & Consulting
Do you offer clinics?
Yes. Al Dunning hosts clinics for riders at a range of levels. Visit our Clinics page for current offerings and how to take part, or contact us.
Do you offer training and horse development?
Yes. Learn more on our Training and Services pages, or explore our Internships & Development Program for hands-on learning. Reach out to talk through your goals.
Do you offer consulting?
Yes. See our Consulting page or contact us for details.
Online Coaching — Team AD
What is Team AD?
Team AD is Al Dunning's online coaching program. It gives you access to video coaching, skill assessments and guidance from Al and his team of professionals. Explore Team AD, Video Coaching and the Skill Assessment, or send in your video for review.
Horses for Sale
Do you have horses for sale?
Yes. Browse current listings on our Horses for Sale page, or contact us for more information.